frequently asked questions

We strive to provide affordable and accessible mental health services & ensure our fees are below the rate recommended by the Australian Psychological Society
($315 for 50 minutes)

50-Minute Standard Consultation with a Clinical Psychologist
Dive deeper into your mental health journey with our comprehensive 50-minute therapy sessions. Led by an experienced clinical psychologist, these sessions offer ample time for in-depth exploration, meaningful reflection, and personalised strategies to support your wellbeing.  

Fee: $250
After Medicare Rebate: $108.15

20-Minute Solution-Focused Therapy Session with a Clinical Psychologist
Target your goals with our focused 20-minute therapy sessions. Designed for specific concerns, these sessions with a clinical psychologist deliver intentional, meaningful outcomes through a solution-oriented approach.  
Fee: $120
Medicare rebates do not apply 

Payment Information
Consultation fees are payable at the time of your appointment. We accept EFTPOS, cash, and most major credit cards for your convenience. 

Medicare currently provides a rebate for psychology services under the Better Health Initiative.

We can process your Medicare rebate at the time of payment, or you can process it yourself. If you choose to process it yourself,  we recommend using the Express Plus mobile app to make it simple and straightforward.

After you’ve paid the full up-front fee and have had your session with us, we’ll send you an invoice. This invoice will have all the information you need to lodge your claim directly with Medicare using the Express Plus Medicare App on your smartphone.

Private health insurance

If you have private health insurance, you may be eligible for rebates under Extras cover.  As every fund is different and can change over time, it is best to check with your fund about your specific entitlements, etc.

Do you bulk bill appointments?

At the moment, we do not provide Bulk-Billing services. It is recommended that you consult your GP to find out about clinics that offer bulk billing in your area.

For a seamless online therapy session, we recommend taking 5-10 minutes beforehand to prepare. Ensure that your computer or phone’s microphone and video are working correctly and that you are seated comfortably and ready to engage without disturbance.

It’s important to note that there’s no need to feel pressured to prepare anything for your first session. However, if you find it beneficial, you may want to jot down specific points or topics you would like to discuss with your therapist.

If you wish to claim a Medicare rebate, you will need to obtain a referral from your GP. This referral should include information about why you require the psychologist's services, the type of plan you have, and the number of sessions to which you are entitled. The referral must also feature the contact details and signature of your GP.

Additionally, you will need to have a Mental Health Care Plan (MHCP) filled out by your GP. This plan should include details about your medical history and current situation, an item number, as well as the signature and date from your GP.

Initial Plan

To create your Initial Plan, we require your GP’s provider number, address, phone number, full name, and signature, along with your full name and date of birth. It should also include the date of the Initial Plan and the type of referral, such as Initial (6 sessions) or Review (4 sessions). 

Your GP will also need to provide a Mental Health Care Plan to support your practitioner in creating the best strategy for you.

Review Plan 

For the Review Plan, please ensure it includes the GP’s details, Pivot Point Psychology’s address, and an item number (such as 2712) or plan type (Review). The number of sessions specified should be between 4 and 6.

Medicare regulations require that referrals be explicitly addressed to Pivot Point Psychology or your designated practitioner. As a result, we cannot accept referrals that do not meet these requirements. You will need to contact your GP prior to your first session.